Terms of service

Anjin Ltd, trading as Anjin Media. A company registered in England and Wales, number 16378036, registered office 213 Station Road, Stechford, Birmingham, England, B33 8BB. Anjin Media is a trading name of that one company, not a separate business.

“We” and “us” mean that company; “you” means the person or organisation using the service. Using this website or an account on the service means you accept these terms. If you are accepting them for an organisation, you are confirming you are allowed to bind it.

You bring footage you already have. We transcribe it, you describe the edit you want, and the service composes a finished edit out of your own material - nothing is generated, invented or fetched from elsewhere. Every segment in an edit is a passage of your footage, with the source timecodes recorded against it.

• Planning is asynchronous. Asking for a cut returns immediately with a job, not an edit. The plan arrives when it arrives; there is no promised time for it, and where you need to know the moment it lands, a webhook tells you.
• The plan is yours to change at no cost. A plan can be read, reordered, pinned, trimmed and revised in words before anything is rendered, and under the published plans your allowance is spent when footage is ingested, not when you render - section 6.
• Renders are checked before they are delivered. Every render is measured against the plan it came from. One that fails those checks is marked failed rather than handed to you as though it passed, and a failed render is not charged.
• You get the working papers. A finished render comes with captions, an edit decision list and the quality report, so what was made can be checked against where it came from.

The service changes as we build it. We may add capabilities, and we may withdraw one that is not working - if we withdraw something you are paying for, section 11 covers how you hear about it. The product page and the documentation describe what exists today, and both distinguish what ships from what is planned.

You need an account to use the service. Keep the details accurate, and keep them to the people entitled to them. Roles inside an account govern settings, billing, members and invites; access to the material itself is account-wide, so everyone you invite can see everything in that account. Per-library permissions do not exist yet, and an account is therefore the unit you would hand to a team.

• Keys are minted in the dashboard and shown once. We store a hash, never the key. If you lose it there is nothing for us to recover, and a new one is the only route.
• Scopes are read, write and admin. Choose the ones a key needs. Leaving every box unticked mints a key with all three - the dashboard says so at the point of choice, so it is a decision rather than an accident.
• You are responsible for what your keys do. Anything done with a valid key counts as done by you. Issue one per integration, do not share them, do not commit them, and revoke on the first suspicion. Tell us if you think one has leaked.
• There are rate limits. Sixty requests a minute for a key and a hundred and twenty for the account. They protect everyone using the platform, including you, and we may adjust them where an account is affecting others.

Your footage stays yours. The finished edits are yours too - we claim no ownership of an output and no right to show it to anyone. We do not train models on your material, and nothing you upload is shown to another customer.

To do the work at all we need a licence, and it is drawn exactly as wide as the pipeline and no wider. You grant us a non-exclusive licence to store your material, transcribe it, send transcript text and your brief for planning, render the result, and deliver it back to you - for the sole purpose of operating the service for you. The four companies involved in those steps are named on the sub-processors page. The licence ends when you delete the material or close the account.

The other direction: this website, the platform, the software behind it and the Anjin Media name remain ours. Using the service gives you the right to use it, not a right in it.

Short list, and each item is here because it matters rather than to pad the clause.

• Upload only what you have the right to upload. You must hold the rights in the footage, and the permissions you need from the people in it. We have no way to check that, so we rely on you.
• Keep it lawful. Nothing illegal, nothing that infringes someone else's rights, nothing that would be an offence to hold.
• Do not misrepresent what was said. The service cuts recorded speech together. Do not use it to make someone appear to say something they did not say.
• Leave other accounts alone. No attempt to reach another account's material or to defeat the isolation between accounts. No probing, scraping or reverse-engineering the platform, and no working around the published rate limits.
• Do not resell the service as your own. Building a product on the API for your customers is fine and expected; passing the platform off as yours is not.

If something here is broken we may suspend an account while we look at it, and end the agreement if it is serious or repeated. Where we can tell you first, we will.

Plans, allowances and what counts as a source minute are on the pricing page, and they are the prices that apply. The principle behind them: your allowance is spent once, when footage is ingested - exploring it, reading a plan, refining it, rendering and re-rendering are free. Prices are in pounds sterling and include UK VAT where it applies, so the figure on the pricing page is the figure you pay.

Self-serve plans are paid monthly or annually in advance through Stripe and renew until you stop them. The Creator trial requires a card, runs for 14 days with 120 source minutes, and renders made during it carry a watermark until you subscribe; when it ends the paid Creator plan begins unless you have stopped it. Enterprise packages are covered by their own contract, and where that contract conflicts with this page the contract wins.

A source minute is one minute of footage per camera, counted once when it is ingested; re-renders, revisions and extra aspect ratios of the same cut use none. When an allowance is used up, the next upload waits for the monthly reset or an upgrade - nothing already ingested is affected, and it can still be rendered. Plan changes are made in the app: an upgrade takes effect immediately and is charged pro rata for the rest of the period, a downgrade takes effect at the next reset, and switching between monthly and annual restarts the billing period from that day. You can cancel at any time from the billing portal; a cancellation takes effect at the end of the period you have paid for, and the allowance stays usable until then.

The arrears ladder applies to legacy credit accounts only; accounts on the published minutes plans are billed by subscription and are not subject to it. If a legacy credit account falls into arrears, this is the whole sequence, and nothing happens outside it:

• Days 0 to 14 - grace. Everything keeps working. We email on the day it happens, again after a week and again on day twelve, and each email states exactly what is needed to clear it.
• From day 14 - read-only. New work is refused: no new ingests, plans or renders. Everything already in the account stays readable and downloadable, so you are never locked away from your own material over money.
• Days 60 and 83 - final warnings. Two more emails, each naming the date the next step happens.
• No earlier than day 90 - the library is reclaimed. Source groups, cuts and renders are permanently deleted. Ninety days is the floor rather than a countdown: reclaim runs only once those final warnings are on record, and the periods above can be set longer. This is the only circumstance in which we remove material you have not asked us to remove, and it is why the warnings are as loud as they are.

Clearing the arrears at any point stops the ladder where it stands. Charges already incurred are not refundable, save where the law says otherwise or we have got something wrong - in which case tell us and we will fix it.

There is no expiry timer in the platform: no retention schedule, no tier your footage ages into, no scheduled purge. Uploads, transcripts, plans, renders and their sidecars stay until you delete them or close the account, with the single exception of the arrears ladder above.

• Deleting reaches storage. A source group takes its originals and every derivative made from them; a cut takes its renders and their sidecars. The bytes are purged, not archived, and it is not reversible.
• Work in flight refuses to delete. A group being ingested, or a render being produced, rejects the request rather than being pulled out from under a running job. Wait for it to finish and delete then.
• Keep your own copy. Download the finished edits you care about. We are not an archive of record, and this section does not make us one.

There is no service level agreement, and we would rather say so than imply one. We do not commit to an uptime percentage, a support response time or a turnaround for a plan or a render. The platform runs jobs in a queue, it can pause new work under load, and it goes down for maintenance like anything else.

What we do commit to: running it with reasonable care and skill, fixing what breaks, and telling you honestly when something is wrong. If an SLA is ever offered it will be written into a contract with a number in it, not implied by a marketing page.

Nothing in these terms limits our liability for death or personal injury caused by our negligence, for fraud or fraudulent misrepresentation, or for anything else that cannot lawfully be limited. If you are dealing with us as a consumer, your statutory rights are unaffected by anything on this page.

Beyond that: the service is provided as it is, and we do not promise it will be uninterrupted, error-free, or that a particular edit will meet a particular purpose. We are not liable for lost profits, lost business, lost goodwill, or for loss of data or footage where you could reasonably have kept your own copy. Where we are liable, what we owe you in total across any twelve months is capped at the fees you paid us over those same twelve months.

You are responsible for the material you upload and for what you publish from it. If a claim is brought against us because of a breach of section 5, you cover us for it.

You can stop at any time. Write to legal@anjin.media to change a plan, stop it renewing, or close the account entirely. Self-serve closure does not exist yet; closing an account goes through support, which also means nobody deletes a library by accident.

We may end the agreement for a serious or repeated breach of section 5, or for an account that reaches the end of the arrears ladder. When an account closes, billing stops at the end of the paid period and the material in it is deleted. Download what you want first - deletion is not reversible, and we keep only the billing records the law requires us to keep.

We may change these terms as the service changes. The date at the top of the page moves when we do, and a change that materially affects a paying customer is emailed to the account address before it takes effect. Carrying on using the service after that means you accept it; if you do not, close the account under section 10.

English law applies to this agreement and to anything that arises out of it, and a dispute we cannot settle between ourselves goes to the courts of England and Wales. If a court strikes out part of this page, everything else on it carries on applying.

How your data is handled is set out in the privacy notice, which forms part of this agreement. Questions about either go to legal@anjin.media.