Terms of service

Anjin Ltd, trading as Anjin Media. A company registered in England and Wales, number 16378036, registered office 213 Station Road, Stechford, Birmingham, England, B33 8BB. Anjin Media is a trading name of that one company, not a separate business.

“We” and “us” mean that company; “you” means the person or organisation using the service. Using this website or an account on the service means you accept these terms. If you are accepting them for an organisation, you are confirming you are allowed to bind it.

You bring footage you already have. We transcribe it, you describe the edit you want, and the service composes a finished edit out of your own material - nothing is generated, invented or fetched from elsewhere. Every segment in an edit is a passage of your footage, with the source timecodes recorded against it.

• Planning is asynchronous. Asking for a cut returns immediately with a job, not an edit. The plan arrives when it arrives; there is no promised time for it, and where you need to know the moment it lands, a webhook tells you.
• The plan is yours to change at no cost. A plan can be read, reordered, pinned, trimmed and revised in words before anything is rendered. New plans include AI revisions; source footage uses source minutes and successful exports use export minutes as described in section 6.
• Renders are checked before they are delivered. Every render is measured against the plan it came from. One that fails those checks is marked failed rather than handed to you as though it passed, and a failed render is not charged.
• You get the working papers. A finished render comes with captions, an edit decision list and the quality report, so what was made can be checked against where it came from.

The service changes as we build it. We may add capabilities, and we may withdraw one that is not working - if we withdraw something you are paying for, section 11 covers how you hear about it. The product page and the documentation describe what exists today, and both distinguish what ships from what is planned.

You need an account to use the service. Keep the details accurate, and keep them to the people entitled to them. Roles inside an account govern settings, billing, members and invites; access to the material itself is account-wide, so everyone you invite can see everything in that account. Per-library permissions do not exist yet, and an account is therefore the unit you would hand to a team.

• Keys are minted in the dashboard and shown once. We store a hash, never the key. If you lose it there is nothing for us to recover, and a new one is the only route.
• Scopes are read, write and admin. Choose the ones a key needs. Leaving every box unticked mints a key with all three - the dashboard says so at the point of choice, so it is a decision rather than an accident.
• You are responsible for what your keys do. Anything done with a valid key counts as done by you. Issue one per integration, do not share them, do not commit them, and revoke on the first suspicion. Tell us if you think one has leaked.
• There are rate limits. Sixty requests a minute for a key and a hundred and twenty for the account. They protect everyone using the platform, including you, and we may adjust them where an account is affecting others.

Your footage stays yours. The finished edits are yours too - we claim no ownership of an output and no right to show it to anyone. We do not train models on your material, and nothing you upload is shown to another customer.

To do the work at all we need a licence, and it is drawn exactly as wide as the pipeline and no wider. You grant us a non-exclusive licence to store your material, transcribe it, send transcript text and your brief for planning, render the result, and deliver it back to you - for the sole purpose of operating the service for you. The four companies involved in those steps are named on the sub-processors page. The licence ends when you delete the material or close the account.

The other direction: this website, the platform, the software behind it and the Anjin Media name remain ours. Using the service gives you the right to use it, not a right in it.

Short list, and each item is here because it matters rather than to pad the clause.

• Upload only what you have the right to upload. You must hold the rights in the footage, and the permissions you need from the people in it. We have no way to check that, so we rely on you.
• Keep it lawful. Nothing illegal, nothing that infringes someone else's rights, nothing that would be an offence to hold.
• Do not misrepresent what was said. The service cuts recorded speech together. Do not use it to make someone appear to say something they did not say.
• Leave other accounts alone. No attempt to reach another account's material or to defeat the isolation between accounts. No probing, scraping or reverse-engineering the platform, and no working around the published rate limits.
• Do not resell the service as your own. Building a product on the API for your customers is fine and expected; passing the platform off as yours is not.

If something here is broken we may suspend an account while we look at it, and end the agreement if it is serious or repeated. Where we can tell you first, we will.

Your subscribed plan or signed contract sets your price and allowances. New launch plans are listed on the pricing page. Available to businesses and individuals in the UK. Prices are in GBP and exclude VAT; the total including 20% UK VAT is shown with each price.Existing subscribers retain their agreed prices, tax basis, allowances and monthly or annual billing terms until they explicitly agree a change.

New launch plans include AI generation and revisions, with service usage monitored internally. Source footage, export and active-storage allowances define included capacity. Supported multicamera recordings are included on all new plans without a separate paid camera cap; each camera consumes source minutes. Technical file and processing limits still apply. Each exported aspect uses its duration with a minimum of one export minute. Stored files count towards active capacity while retained. New work that exceeds an allowance is paused. Existing media is not automatically deleted solely because an allowance is exhausted.

Annual self-service subscriptions cost the same as ten monthly payments. Annual billing is paid upfront: Essentials £990, Studio £4,990, Agency £9,990 excluding VAT (Essentials £1,188, Studio £5,988, Agency £11,988 including 20% UK VAT). Source and export allowances reset monthly; storage remains active capacity. Enterprise annual terms are quoted individually. Existing customers keep their agreed paid terms until they explicitly agree a change.

Subscriptions are paid in advance through Stripe and renew until cancelled. Creating an account does not start a subscription or grant a trial. Previously agreed trials retain their original end date and payment conditions. Existing plan changes follow the terms shown in the app. New launch-plan changes require explicit agreement; no automatic conversion is applied. Cancelling renewal takes effect at the end of the paid period unless your contract states otherwise.

Studio and Agency have no editor or brand limits within one account. Essentials includes one editor and one brand. Team members and client brands share the allowances contracted for their account. Adding brands or accounts does not create additional allowance. Enterprise quotes may cover a single organisation with higher usage or a group of organisations, and specify paid licences, the units they cover and usage for each account. A company can be one quoted unit; departments and locations do not automatically require separate licences. Central billing does not pool allowances across accounts. Separate accounts need their own paid plan or an explicit licence and allowance in the quote. Enterprise and existing archive agreements retain their own terms, which take precedence if they conflict with this page.

The arrears ladder applies to legacy credit accounts only; accounts on the published minutes plans are billed by subscription and are not subject to it. If a legacy credit account falls into arrears, this is the whole sequence, and nothing happens outside it:

• Days 0 to 14 - grace. Everything keeps working. We email on the day it happens, again after a week and again on day twelve, and each email states exactly what is needed to clear it.
• From day 14 - read-only. New work is refused: no new ingests, plans or renders. Everything already in the account stays readable and downloadable, so you are never locked away from your own material over money.
• Days 60 and 83 - final warnings. Two more emails, each naming the date the next step happens.
• No earlier than day 90 - the library is reclaimed. Source groups, cuts and renders are permanently deleted. Ninety days is the floor rather than a countdown: reclaim runs only once those final warnings are on record, and the periods above can be set longer. This legacy policy is separate from the new paid-plan retention terms in section 7.

Clearing the arrears at any point stops the ladder where it stands. Charges already incurred are not refundable, save where the law says otherwise or we have got something wrong - in which case tell us and we will fix it.

For new paid Essentials, Studio and Agency contracts, policy version 20260910-paid-retention-support-v1 applies where included in your accepted offer. Media has no age-based expiry while your subscription is active and stays within its active-storage allowance. Exceeding capacity pauses new work that needs more space; it does not automatically delete existing files. This is working storage, not an archive of record.

After your paid subscription period ends without renewal, we retain your media for 30 calendar days for retrieval or reactivation. New processing stops when paid access ends. A temporary payment problem, service pause or billing review does not by itself start a deletion clock. While files are retained, authorised users can read and download available outputs subject to the usual access and service checks. Contact us for help retrieving retained material if the app does not provide the access you need. Reactivating a plan is subject to available capacity and its terms.

Removal cannot happen until both 30 calendar days after the verified paid period ends without renewal and at least seven full calendar days after notice naming the intended deletion date. The notice may be sent during the 30-day retrieval period. Our team reviews each removal; there is no automatic day-30 purge. We pause removal while a renewal, retrieval request, active job or applicable preservation requirement is unresolved. Retrieval covers retained files; it is not a promise to regenerate missing outputs. Once permanent deletion has taken place, we do not promise recovery. An explicit request to delete your data or close the account can take effect sooner, after verification.

Existing customer and archive agreements keep their own retention terms. Private trial invitations have separate terms; this paid-plan policy does not change them. Earlier non-converting Stripe trials may become eligible for their existing 90-day cleanup policy after the recorded trial end; it applies only to those trials. The legacy credit arrears ladder in section 6 remains separate. Enterprise retention and support are written into the individual quote.

• Deletion is permanent. Deleting a source group removes its originals and processing derivatives; deleting a cut also removes its renders and sidecars. It does not move them into a recoverable trash folder. Work that is queued or processing must finish or fail before its files can be removed.
• Keep your own copies. Download finished edits and retain your source originals where you need an independent copy. Database backups do not back up media objects; they are not a customer media-recovery service. A signed download link may expire while its underlying file is still retained.
• Records have different purposes. Required billing, security and legal records may remain after media removal as described in the privacy notice. We do not keep media indefinitely just because account or billing records remain.

Support is available by email through our contact page. For new paid contracts, we aim for a first human response within 2 business days on Essentials and 1 business day on Studio or Agency. Business hours are Monday to Friday, 09:00-17:00 UK time (Europe/London), excluding England and Wales bank holidays. Time outside these hours does not count towards the target; a request arriving outside them starts at the next opening. One business day is eight counted support hours. An automated receipt is not the first response; an acknowledgement, request for information or stated next step from a person is.

Agency requests take priority among issues of the same severity. Security incidents, suspected data loss and service-wide failures are prioritised for everyone. The first response may acknowledge the issue, ask for information or explain the next step. It is not a promise to resolve the issue within that time. Please include the affected account, job or render identifier, what happened and the business impact; do not send passwords, API keys or sensitive media by email.

These are service targets, not an SLA or a guaranteed response or resolution time. No uptime percentage, render turnaround, 24/7 cover or dedicated account manager is included in a public plan. The platform uses a job queue, can pause new work under load and may require maintenance. Enterprise support, onboarding and any SLA apply only as stated in its signed quote. Support priority does not change processing priority or usage allowances.

We operate the service with reasonable care and skill, investigate reported faults and communicate the next steps. Existing written support commitments continue to apply to their contracts.

Nothing in these terms limits our liability for death or personal injury caused by our negligence, for fraud or fraudulent misrepresentation, or for anything else that cannot lawfully be limited. If you are dealing with us as a consumer, your statutory rights are unaffected by anything on this page.

Beyond that: the service is provided as it is, and we do not promise it will be uninterrupted, error-free, or that a particular edit will meet a particular purpose. We are not liable for lost profits, lost business, lost goodwill, or for loss of data or footage where you could reasonably have kept your own copy. Where we are liable, what we owe you in total across any twelve months is capped at the fees you paid us over those same twelve months.

You are responsible for the material you upload and for what you publish from it. If a claim is brought against us because of a breach of section 5, you cover us for it.

You can stop at any time. Write to legal@anjin.media to change a plan, stop it renewing, or close the account entirely. Self-serve closure does not exist yet; closing an account goes through support, which also means nobody deletes a library by accident.

We may end the agreement for a serious or repeated breach of section 5, or for an account that reaches the end of the arrears ladder. When an subscription is cancelled, paid service ordinarily continues to the end of its paid period and section 7 sets out what happens to retained media. Account closure is a separate verified request and may remove material sooner. Download what you need first; permanent deletion is not reversible. We retain records only for the purposes set out in the privacy notice.

We may change these terms as the service changes. The date at the top of the page moves when we do, and a change that materially affects a paying customer is emailed to the account address before it takes effect. Carrying on using the service after that means you accept it; if you do not, close the account under section 10.

English law applies to this agreement and to anything that arises out of it, and a dispute we cannot settle between ourselves goes to the courts of England and Wales. If a court strikes out part of this page, everything else on it carries on applying.

How your data is handled is set out in the privacy notice, which forms part of this agreement. Questions about either go to legal@anjin.media.